Protecting Your Information Is Our Responsibility

1. Introduction and Scope

supbaji is a trusted online betting and gaming platform in Bangladesh. We are deeply committed to the privacy of our users. This privacy policy applies to all services, websites, and applications of supbaji.

What this policy covers:

• What types of information we collect and why
• How your information is used and stored
• Who your information may be shared with
• What measures we take to protect your information
• Your rights and choices

This policy applies only to supbaji's own websites and services. It does not apply to third-party websites or services.

2. Information We Collect

supbaji collects information in several ways. The categories of information collected are described below:

2.1 Information You Provide Directly

When you register with supbaji or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 and above may register)
• Email address and phone number
• Residential address
• Payment method details (bKash, Nagad, Rocket — for transaction confirmation)
• National ID card or passport details for identity verification
• Customer support communication details

2.2 Automatically Collected Information

When you use the supbaji platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Platform activity logs (login times, game history, betting activity)
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as:

• Payment processors (for transaction confirmation and fraud prevention)
• Identity verification services
• Fraud and anti-money laundering prevention agencies

3. Purposes for Using Your Information

supbaji uses your information only for lawful and specific purposes. Each purpose is described in detail below:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals (minimum ৳500 deposit and withdrawal)
• Ensuring gaming and betting services
• Managing bonuses and promotional offers
• Managing the VIP program and loyalty rewards

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Ensuring age verification (for persons aged 21 and above only)
• Complying with Anti-Money Laundering (AML) regulations
• Enforcing responsible gaming policies
• Protecting the security and integrity of the platform

3.3 Communication and Support

• Providing customer support (24/7 live chat and email)
• Sending important account and service notifications
• Sending promotional communications subject to your consent

3.4 Service Improvement

• Analysing and improving user experience
• Developing new features and services
• Identifying and resolving technical issues on the platform

4. Information Sharing and Disclosure

supbaji never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Partners

supbaji works with certain third-party service providers who help operate our services, such as payment processors (bKash, Nagad, Rocket), technology service providers, and identity verification agencies. These partners will only receive the information necessary to provide the specific service and are obligated to maintain confidentiality.

4.2 Legal Obligations

To comply with legal requirements or court orders, supbaji may disclose information to relevant authorities. This will only be done when legally required.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such an event, we will notify you in advance and the new entity will also be bound to comply with the terms of this privacy policy.

5. Data Security Measures

supbaji applies industry-standard security measures to keep your personal information secure:

5.1 Technical Security

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology
• Encrypted Storage: Sensitive data is stored on encrypted servers
• Firewall and Intrusion Detection: Advanced systems to prevent unauthorised access
• Regular Security Audits: Periodic testing to identify vulnerabilities
• Two-Step Verification: An additional layer of security to protect your account

5.2 Administrative Security

• Strict data access policies for staff — only staff who need to can view information
• Regular staff training on privacy and security
• Procedures for rapid response in the event of a data breach

Although we take the highest security measures, no method on the internet is 100% secure. Please contact us about any security concerns.

6. Cookies and Tracking Technologies

The supbaji website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the platform (maintaining login sessions, ensuring security)
• Functional Cookies: For remembering your preferences and settings (language preference, screen layout)
• Analytics Cookies: For collecting platform usage statistics to improve services

6.2 Cookie Controls

You can restrict or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some supbaji services to not function properly.

7. Data Retention Period

supbaji retains your information only for as long as necessary. The retention period is determined by:

• Active Account Information: For as long as the account is active and thereafter as required by legal obligations
• Transaction Information: For the period specified under financial regulations
• Customer Support Communications: For a reasonable period after the issue is resolved
• Marketing Preferences: Until you withdraw your consent

At the end of the specified period, information is securely deleted or anonymised so that it is no longer personally identifiable.

8. Your Rights

As a supbaji user, you have the following rights regarding your information:

8.1 Right to Access Information

You may find out at any time what information supbaji has collected about you and how it is being used. To obtain this information, email [email protected].

8.2 Right to Correct Information

If there is any incorrect or incomplete information in your account, you have the right to request that it be corrected.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this may not always be possible if there are legal obligations or legitimate business requirements.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Withdraw from Marketing Communications

You may stop receiving promotional emails or messages at any time. To change this preference, contact [email protected]. Please note that important account-related notifications cannot be stopped.

9. Protection of Minors

supbaji strictly does not provide services to persons under the age of 21. We do not collect information from minors. Age verification measures are in place during the registration process.

If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the associated account.

If you believe a minor is using supbaji, please contact us.

10. International Data Transfers

supbaji primarily provides services to users in Bangladesh. However, for the purpose of providing services, information may sometimes be processed or stored on servers outside Bangladesh.

Whenever international data transfers occur, we ensure that:

• Adequate data protection laws exist in the destination country, or
• The receiving party is subject to appropriate contractual protection measures

11. Policy Changes & Updates

supbaji may update this privacy policy from time to time. Reasons for changes may include:

• Changes in legal or regulatory requirements
• Changes to our services or technology
• Updates to industry best practices

For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes will be considered acceptance of the updated policy.

The date of the latest update will always be mentioned at the top of this page.

12. Third-Party Links

The supbaji platform may contain content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These providers have their own privacy policies and supbaji is not responsible for their data management.

It is recommended to read the privacy policy of any third-party service before using it.